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Chaco Guide Center

Most Asked Questions

When will I receive a refund?

Returns will be refunded to the original card used to purchase the items(s).

Please note: Please allow two weeks for your return to be processed.

You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

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Featured Topics

Shipping
Information Returns &
Exchanges Account Order Status FAQ

Contact us

Chat

Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)

11/23 - Thanksgiving Day - Closed
11/24 - Black Friday - 8am-10pm ET
11/27 - Cyber Monday - 8am-10pm ET
12/24 - Christmas Eve - 9am-5pm ET
12/25 - Christmas Day - Closed
12/31 - New Year's Eve - 9am-5pm ET
1/1 - New Year's Day - Closed

Phone

1-888-211-1908
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

11/23 - Thanksgiving Day - Closed
11/24 - Black Friday - 8am-10pm ET
11/27 - Cyber Monday - 8am-10pm ET
12/24 - Christmas Eve - 9am-5pm ET
12/25 - Christmas Day - Closed
12/31 - New Year's Eve - 9am-5pm ET
1/1 - New Year's Day - Closed

Location

chacos.com Customer Service
9300 Courtland Dr NE
Rockford, MI 49341